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Skimboard Shipping Delivery Times:
General Information –
Orders are pulled, Monday – Friday, at 10 am.
An additional order pull is done at 2 pm from December 10 – December 31 to double our processing speed for the holiday season.
If you have a time deadline (leaving for vacation, a birthday, etc.) please note that message in the “Notes about my order information” during checkout and be sure to provide your phone number.
Our shipping system will send you a tracking number as soon as your order ships.
Continental USA and Alaska –
Our default shipping method for free shipping to the 48 continental United States is UPS Ground:
Yellow (Florida with exception of the Panhandle) – 1 Day
Tan states (Florida Panhandle and parts of West Virginia) - 2 Days
Green states (Parts of New York, Minnesota, and Michigan) - 3 Days
Burgundy states (Parts of Michigan, New York, Missouri, Nebraska) - 4 Days
Orange States (Parts of Nebraska, Texas, Wyoming, Colorado) - 5 Days
Gray states(Parts of California, Washington, Colorado, Wyoming) - 6 Days
Blue sections (Parts of Idaho and Nevada) - 7 Days
Hawaii, Puerto Rico, Guam, and the US Virgin Islands are shipped using USPS priority mail.
Time in transit is 3-5 business days. Cost ranges from $25 – $35
International Shipping is quoted during checkout. Enter your destination and request the quote. Select that option and move on to checkout. It is important that you include an accurate email for contacting you during the shipping process.
If you do not receive an international quote, this means standard methods are not available, but delivery is still available. Just contact us through our “Contact” Form. We will list the item on eBay for your purchase using their Global Shipping courier program.
Choosing the right board is a combination of body weight, height, and skill level.
Beginners should look at weight limit as the first factor to select the right board. In addition the board should reach mid chest level (at the sternum) when it is standing on end in front of the rider, this can vary in about two inches in either direction.
Parents who are concerned about their child outgrowing the board are encouraged to look at the next size up to allow for growth spurts in their child.
Board Weight – Here we reach for the best “strength to weight ratio” of the board. The weight rating is determined by the fracture toughness of the board’s foam core. As the rider weight limit and skill levels of the boards increase, the core density will also. An increase in density means you can count on the stress strength to be greater… with little increase in the weight of the board.
Rider Weight Limit – Also affected by the core of the board, the “suggested weight limit” will factor in the body weight of the rider with the goal of achieving optimal float. To skim across the water, a rider needs wetted area underneath the board.
If he/she exceeds the recommended weight limit they will press the board down to the sand and it will stop or, in some cases, suction down to the sand.
Another risk when exceeding the board weight limit is board breakage.
We stress test all designs to determine the maximum float, strength, and impact resistance when determining the suggested weight limit.
Height – A board should reach mid chest when standing on end in front of the rider. This will accommodate the stride and stance of the rider, assisting in balance and flow of motion.
Age – Purely a growth consideration. When investing in a board for a rider from 8 – 16 years of age, consider how much the have grown in the past year. If a rider is pushing the outside limit of a weight or height consideration, it may be wise to look at the next size up for longer fit.
Skill Level – Consider how experienced the rider is with skimboarding, what other sports they participate in, and what type of ride they are reaching for (sand skimming, wave riding, trick riding, etc). Some examples:
The factors to consider should be combined when making a board choice. A frequent question we receive is the “older beginner” board choice. How this works – let’s say the rider is a 17 year old weighing in at 150 lbs for example – they should be considering an intermediate or more experienced skill level of board.
That higher level board will float the rider’s body weight and advance skill. If a rider is over the suggested weight limit for the board it will be weighed down to the sand and will not glide.
In addition to rider weight limits, each board has a list of its board building features and performance expectations on its own page.
Feel free to reference any board photo on our website to provide direction to the artist. This can be done in the "notes about my order" field. Giving the artist some space to be creative will give the best result!
Custom orders are generally produced in 4-8 weeks. Complex orders may require additional time.
Additional Information also found under "How Do I Know What My Board Will Look Like When It Arrives?"
These are samples that display a likeness of the graphic art descriptions. You can choose as many as you like to be included in your board. If you choose a few options the artist will presume you want a board that has full art and will select a board that has varied elements.
Stripes
Stripes can be placed horizontally, diagonally, or vertically along the board. Stripes include tape lines, racing stripes, and burst stripes. All can vary in color. Stripes can also be used to create fill spaces which can be used to bring in a variety of other art fills/elements.
Halos
Single halos feature one color. Double halos feature two colors blended over top of one another. Double halos can feature up to three colors. Abstract halos feature dark shapes blended into the main color. Abstract halos can also utilize shaded lines for form interesting patterns along the rail.
Swirls
Swirls come in a variety of colors mixed together with white to create the classic shape. Our artist offer faint swirls and dark swirls. As well as classic and compressed. A board can have up to two swirls on the deck. Due to high demand of Wave Zone Customs, swirls are currently only available in blue
Marbling or Marbled Art
An unique art choice, no two marbled boards are alike, even if sharing the same colors. Marbling is a great way to see an explosion of color on the deck of a board. Marbling can be done in various shades of one color or using multiple separate colors creating unique and vibrant patterns.
Drizzled Lines
Drizzle lines can be placed anywhere and can run vertically, diagonally, or horizontally along the board. Usually made with multiple colors or multiple shades mixed with black or white.
Shaded Lines
Consist of multiple colors blended together creating patterns within. Shaded lines can cover the entire deck of the board or potions. Shaded lines can also be used as fill spaces. Shaded lines are the best way to get lots of color without making the board appear too 'busy'.
Unfortunately, the art process does not allow for text to be added to the board.
Option #1:
There is a box titled “Notes about my order” available on each product page. Place any added specifications there. This is the best place to make notes that are directly linked to your order.
Option #2:
After completion of your order you can also send a message, using the “contact” form, providing further information. When providing extra information be sure to provide your name and order number so that we may properly assign it to the correct board. Examples are:
Custom Completes - You will receive the exact board you have purchased. Ships within 1 business day of order.
Stock Art - If a rider chooses a board listed as a “stock option” it is a popular design that is reproduced by our artists. The color will match what you ordered but may vary slightly in shading. The board is a graphic that is reproduced and what you see is very close to the photo. Since each board is individually made by hand, there will be slight variation in shading and the position of the graphics. These are kept on hand and generally ship in 1 business days.
Custom Board Build -
Available for shipping in 4-6 weeks.
5-8 weeks for complex orders or premium models.
Start by choosing a color that is your top choice to be included in the design. Other colors and shades may be used in the board but the dominant color will be the one you’ve chosen.
Next, select the art elements that appeal to you. A sample of different boards that have been made previously is shown in a gallery on each page. Pick as many as you like. If a rider indicates they like marbled/splattered AND Stripes AND Swirls, we will read that to mean that the person would like to see a board that has a few different elements included and will steer away from the items not listed (flames for example). If a rider makes just one choice, such as halo, we will read that to mean the person wants a more simple graphic.
Last, add any “notes about my order” in the box provided. Examples:
Team Rider qualifications:
Shop Sponsorships –
Wave Zone Sponsored Riders are often signed by a Wave Zone Authorized Dealer (Surf Shop). The shop will coordinate any sponsorship details.
Direct sponsorships –
If you would like to be considered for new spots as they open, an email may be sent to wavezonesurfco@gmail.com.With the Subject Line as "Team Rider Sponsorship". Our Team Manager, Alex Bevard, along with staff and senior riders will review all submissions.
This information must be provided:
Be sure to include photos and videos or links to these items.
Wave Zone supports up to 12 individual charitable causes per year. While we wish we could support every cause, our focus is on assisting youth based & education programs, individuals with disabilities, and the U.S. armed forces.
For consideration, contact mail@wavezoneskim.comwith the details of your program or organization. Please use, “Event Sponsorship Request” in your reference line.
Requests by mail should be sent to:
Wave Zone Surf Company
attn: Sponsorship Requests
1508 18th Avenue Drive East
Palmetto, FL 34221
You will receive a response in one week if there is an available opening on our donation roster.
Wave Zone skimboards are built to perform and built to last. Every board is individually produced in our Florida, USA facility. We stand behind our exclusive manufacturing process, our quality evaluation, and our shipping methods. It is our goal to ensure the best possible product is leaving our facility. That said, we understand there are times a customer may have a question after purchase and are happy to assist. Please review the information provided here to assist you in getting the answers you need. If you still have questions or don’t find quite what you are looking for, please contact us directly so we can help.
Shipping damage should be reported directly to us within 3 days of receiving the product. This can be done by email to mail@wavezoneskim.com.
Please provide photos of the board damage and the box when sending your message.
Keep the box and packing materials and take photos, this is crucial in filing a claim.
We will file a claim with the carrier and coordinate the evaluation for you.
In the case of a direct purchase from Wave Zone, an unused product may be returned for a refund of the product cost, or an exchange, within 2 weeks of shipment date. A 20% restocking fee will apply.
How to proceed:
1.Send an email through our “contact us” page (here on our website). Share your order number and reason for return or exchange.
2.Return the board to us (UPS Ground is generally the most affordable method). Include your name, order number, and best method of contacting you on a sheet of paper inside the box. Keep note of the tracking number for your return shipment. Wave Zone takes no responsibility for any unverified return.
3.When the board arrives at Wave Zone’s facility we will handle the exchange or return and email you with a confirmation. Products must be in new and unused condition to be eligible for a return or exchange.
Shipping cost is not eligible for a refund or for reimbursement.A 20% restocking fee will be applied to product returns.
If a rider has a concern about their board within 10 days of purchase, they should check in with the surf shop where the board was purchased. If further questions remain, riders are welcome to contact us directly using our “contact us” page (here on our website).
Should it be necessary to view an area of concern riders may email photos to mail@wavezoneskim.com.
A board builder will review the photos and advise the rider of options.
If concerned about an area of rider damage, photos may be sent to mail@wavezoneskim.com for a consult with a board builder. General wear and tear should be dealt with using a POLYESTER based resin repair kit. These are sold at most surf shops or online.
Some common brand names are SunCure, DingAll, and Solarez.
Wave Zone also offers a Board Maintenance Kit which includes Speed Inducer, Polyester Repair Ding Repair Solution, Wax Remover, and Wax Comb.
Excessive wear, accidents, and/or abuse are not covered at any time.
