- How fast will my board ship?
- Choosing the right skimboard:
- Choosing the art for your board:
- Which art graphics are which? See samples here…
- Can I get a name or team name put on the board?
- How can I give WZ more information about my order?
- How do I know what my board will look like when it arrives?
- Can I be sponsored as a rider or added to the team?
- Will Wave Zone sponsor my event?
- Warranty Information
How Fast Will My Board Ship?
Skimboard Shipping Delivery Times:
General Information –
Orders are pulled, Monday – Friday, at 10 am.
An additional order pull is done at 2 pm from December 10 – December 31 to double our processing speed for the holiday season.
- Stock Art – Packaged in one business day.
- Custom Complete/Specials – Packaged in one business day.
- Custom Board Build requests – UPDATE: Due to a high volume in Custom Orders this Holiday season, we will not be accepting new Custom Orders from Saturday, December 5th, 2020 to Thursday, December 31st, 2020. New stock will be added weekly to our Completes & Sale Items throughout the season! Completed and packaged in 14-21 business days (3-4 weeks for complex orders or premium board models).
- If you chose one color and/or one graphic element, the order will ship in 14-21 business days.
- Basic Art requests will generally be ready in 14-21 business days.
- Complex requests involving multiple colors and/or patterns will take added time and will be ready in 10+ business days.
- Premium custom orders (including Carbon, Performance, Pro and Impact series) will be ready in 3-4 weeks. Check out our Custom Complete options for boards ready today!
- GT skimboards ship in 14-24 Business days.
If you have a time deadline (leaving for vacation, a birthday, etc.) please note that message in the “Notes about my order information” during checkout and be sure to provide your phone number.
Our shipping system will send you a tracking number as soon as your order ships.
Shipping Time In Transit
Continental USA and Alaska –
Our default shipping method for free shipping to the 48 continental United States is UPS Ground:
Yellow (Florida with exception of the Panhandle) – 1 Day
Tan states (Florida Panhandle and parts of West Virginia) – 2 Days
Green states (Parts of New York, Minnesota, and Michigan) – 3 Days
Burgundy states (Parts of Michigan, New York, Missouri, Nebraska) – 4 Days
Orange States (Parts of Nebraska, Texas, Wyoming, Colorado) – 5 Days
Gray states(Parts of California, Washington, Colorado, Wyoming) – 6 Days
Blue sections (Parts of Idaho and Nevada) – 7 Days
Hawaii, Puerto Rico, Guam, and the US Virgin Islands are shipped using USPS priority mail.
Time in transit is 3-5 business days. Cost ranges from $25 – $35
International Shipping is quoted during checkout. Enter your destination and request the quote. Select that option and move on to checkout. It is important that you include an accurate email for contacting you during the shipping process.
If you do not receive an international quote, this means standard methods are not available, but delivery is still available. Just contact us through our “Contact” Form. We will list the item on eBay for your purchase using their Global Shipping courier program.
Choosing the Right Skimboard
Choosing the right board is a combination of body weight, height, and skill level.
Beginners should look at weight limit as the first factor to select the right board. In addition the board should reach mid chest level (at the sternum) when it is standing on end in front of the rider, this can vary in about two inches in either direction.
Parents who are concerned about their child outgrowing the board are encouraged to look at the next size up to allow for growth spurts in their child.
Board Weight – Here we reach for the best “strength to weight ratio” of the board. The weight rating is determined by the fracture toughness of the board’s foam core. As the rider weight limit and skill levels of the boards increase, the core density will also. An increase in density means you can count on the stress strength to be greater… with little increase in the weight of the board.
Rider Weight Limit – Also affected by the core of the board, the “suggested weight limit” will factor in the body weight of the rider with the goal of achieving optimal float. To skim across the water, a rider needs wetted area underneath the board.
If he/she exceeds the recommended weight limit they will press the board down to the sand and it will stop or, in some cases, suction down to the sand.
Another risk when exceeding the board weight limit is board breakage.
We stress test all designs to determine the maximum float, strength, and impact resistance when determining the suggested weight limit.
Height – A board should reach mid chest when standing on end in front of the rider. This will accommodate the stride and stance of the rider, assisting in balance and flow of motion.
Age – Purely a growth consideration. When investing in a board for a rider from 8 – 16 years of age, consider how much the have grown in the past year. If a rider is pushing the outside limit of a weight or height consideration, it may be wise to look at the next size up for longer fit.
Skill Level – Consider how experienced the rider is with skimboarding, what other sports they participate in, and what type of ride they are reaching for (sand skimming, wave riding, trick riding, etc). Some examples:
- A first time rider under 8 years old will be fine to choose a beginner option based upon body weight and height.
- A young beginner who is athletic (maybe they play soccer, run track, skateboard, etc.) may want to look at intermediate options to accommodate a faster advancement of skill.
- Riders who are looking to start heading into the waves or to begin competing should consider a no weight limit option and make their determination based on the performance expectation of the board shape.
The factors to consider should be combined when making a board choice. A frequent question we receive is the “older beginner” board choice. How this works – let’s say the rider is a 17 year old weighing in at 150 lbs for example – they should be considering an intermediate or more experienced skill level of board.
That higher level board will float the rider’s body weight and advance skill. If a rider is over the suggested weight limit for the board it will be weighed down to the sand and will not glide.
In addition to rider weight limits, each board has a list of its board building features and performance expectations on its own page.
Choosing the Art for Your Board
Art Options for your Wave Zone Skimboard:
- Custom Complete or Specials – These images are of an exact board and once purchased, that is the board you will be sent. Shipping will occur one business day following your order submission.
If there is more than one in-stock the art may vary slightly similar to stock art.
- Stock Art Reproduction– These are popular designs that are reproduced by our artists and are ready for shipping one business day from your order submission. When it arrives, it will look very much like the photo. As each board is individually made, there may be variances in the shading of the color or in the position of the graphics. The color of the board will be what you ordered.
- Custom Board Build– Select a primary color and add additional description in the “notes about my order” section. Second, check off the art elements that appeal to you. Examples are shown below. How your choices are read:
- If a rider indicates they like marbled/splattered AND Stripes AND Swirls, we will read that to mean that the person would like to see a board that has a few different elements included and will steer away from the items not listed (flames for example).
- If a rider makes just one choice, such as halo, we will read that to mean the person wants a more simple graphic.
Feel free to reference any board photo on our website to provide direction to the artist. This can be done in the “notes about my order” field. Giving the artist some space to be creative will give the best result!
Custom orders are generally produced in one week. Complex orders may require additional time.
Additional Information also found under “How Do I Know What My Board Will Look Like When It Arrives?”
Art Samples and Examples Shown Here
These are samples that display a likeness of the graphic art descriptions. You can choose as many as you like to be included in your board. If you choose a few options the artist will presume you want a board that has full art and will select a board that has varied elements.
Wave Zone artist offer a variety of different flames. There may be some variation in terms of fill space and placement of flames. Come in a variety of colors.
Stripes can be placed horizontally, diagonally, or vertically along the board. Stripes include tape lines, racing stripes, and burst stripes. All can vary in color. Stripes can also be used to create fill spaces which can be used to bring in a variety of other art fills/elements.
Single halos feature one color. Double halos feature two colors blended over top of one another. Double halos can feature up to three colors. Abstract halos feature dark shapes blended into the main color. Abstract halos can also utilize shaded lines for form interesting patterns along the rail.
Swirls come in a variety of colors mixed together with white to create the classic shape. Our artist offer faint swirls and dark swirls. As well as classic and compressed. A board can have up to two swirls on the deck.
Marbling or Marbled Art
An unique art choice, no two marbled boards are alike, even if sharing the same colors. Marbling is a great way to see an explosion of color on the deck of a board. Marbling can be done in various shades of one color or using multiple separate colors creating unique and vibrant patterns.
Drizzle lines can be placed anywhere and can run vertically, diagonally, or horizontally along the board. Usually made with multiple colors or multiple shades mixed with black or white.
Consist of multiple colors blended together creating patterns within. Shaded lines can cover the entire deck of the board or potions. Shaded lines can also be used as fill spaces. Shaded lines are the best way to get lots of color without making the board appear too ‘busy’.
Abstract Art and Shapes
Abstract shapes can refer to a variety of different shapes and art. Abstract shapes can be circles, triangles, rings, “SKIM”, or a “WZ” Pattern. To best see the shapes you want on your board include a description of shapes or reference other boards on the website so that the artist may accurately create your vision.
Can I Get Name Or Team Name Put On My Board?
Unfortunately, the art process does not allow for text to be added to the board.
How Can I Give Wave Zone More Information About My Order?
There is a box titled “Notes about my order” available on each product page. Place any added specifications there. This is the best place to make notes that are directly linked to your order.
After completion of your order you can also send a message, using the “contact” form, providing further information. When providing extra information be sure to provide your name and order number so that we may properly assign it to the correct board. Examples are:
- “I would like this board by my son’s birthday so please contact me if I need to purchase a faster shipping option.”
- “I would like this board by my son’s birthday so please contact me if I need to purchase a faster shipping option.”
- “I chose abstract art and would really like my board to look like Surge Art #7.”
How Do I Know What My Board Will Look Like When It Arrives?
Custom Completes – You will receive the exact board you have purchased. Ships within 1 business day of order.
Stock Art – If a rider chooses a board listed as a “stock option” it is a popular design that is reproduced by our artists. The color will match what you ordered but may vary slightly in shading. The board is a graphic that is reproduced and what you see is very close to the photo. Since each board is individually made by hand, there will be slight variation in shading and the position of the graphics. These are kept on hand and generally ship in 1 business days.
Custom Board Build –
Available for shipping in 7-14 business days.
2-3 weeks for complex orders or premium models.
Start by choosing a color that is your top choice to be included in the design. Other colors and shades may be used in the board but the dominant color will be the one you’ve chosen.
Next, select the art elements that appeal to you. A sample of different boards that have been made previously is shown in a gallery on each page. Pick as many as you like. If a rider indicates they like marbled/splattered AND Stripes AND Swirls, we will read that to mean that the person would like to see a board that has a few different elements included and will steer away from the items not listed (flames for example). If a rider makes just one choice, such as halo, we will read that to mean the person wants a more simple graphic.
Last, add any “notes about my order” in the box provided. Examples:
- I asked for green in a halo, but I don’t really care too much about the art, I just need the board as soon as you can ship it. Any color in a halo is fine.
- I would like my board to have a light color scheme or white background
- I want a darker board overall and my traction pad to be white.
- I am ordering the Diamond, but I like the art on the Squirt Art #5.
Can I Be Sponsored As A Rider Or Added To The Team?
Team Rider qualifications:
- Raw talent
- Passion for the sport
- High profile social media presence
- Positive attitude
- Energy and enthusiasm
- Ability to interact respectfully on the beach
- Willingness to compete, instruct and/or submit quality photo and video
Shop Sponsorships –
Wave Zone Sponsored Riders are often signed by a Wave Zone Authorized Dealer (Surf Shop). The shop will coordinate any sponsorship details.
Direct sponsorships –
If you would like to be considered for new spots as they open, an email may be sent to email@example.com. With the Subject Line as “Team Rider Sponsorship”. Our Team Manager, Alex Bevard, along with staff and senior riders will review all submissions.
This information must be provided:
- Any other previous or current sponsorships
- Address/Usual Skim Location
- Any previous, current, or potential future contest standings
- Why do you want to be sponsored?
Be sure to include photos and videos or links to these items.
Will Wave Zone Sponsor My Event?
Wave Zone supports up to 12 individual charitable causes per year. While we wish we could support every cause, our focus is on assisting youth based & education programs, individuals with disabilities, and the U.S. armed forces.
For consideration, contact firstname.lastname@example.org with the details of your program or organization. Please use, “Event Sponsorship Request” in your reference line.
Requests by mail should be sent to:
Wave Zone Surf Company
attn: Sponsorship Requests
1508 18th Avenue Drive East
Palmetto, FL 34221
You will receive a response in one week if there is an available opening on our donation roster.
Wave Zone skimboards are built to perform and built to last. Every board is individually produced in our Florida, USA facility. We stand behind our exclusive manufacturing process, our quality evaluation, and our shipping methods. It is our goal to ensure the best possible product is leaving our facility. That said, we understand there are times a customer may have a question after purchase and are happy to assist. Please review the information provided here to assist you in getting the answers you need. If you still have questions or don’t find quite what you are looking for, please contact us directly so we can help.
Shipping damage should be reported directly to us within 3 days of receiving the product. This can be done by email to email@example.com.
Please provide photos of the board damage and the box when sending your message.
Keep the box and packing materials and take photos, this is crucial in filing a claim.
We will file a claim with the carrier and coordinate the evaluation for you.
Return or Exchange of a Direct Purchase from Wave Zone
In the case of a direct purchase from Wave Zone, an unused product may be returned for a refund of the product cost, or an exchange, within 2 weeks of shipment date. A 20% restocking fee will apply.
How to proceed:
1. Send an email through our “contact us” page (here on our website). Share your order number and reason for return or exchange.
2. Return the board to us (UPS Ground is generally the most affordable method). Include your name, order number, and best method of contacting you on a sheet of paper inside the box. Keep note of the tracking number for your return shipment. Wave Zone takes no responsibility for any unverified return.
3. When the board arrives at Wave Zone’s facility we will handle the exchange or return and email you with a confirmation. Products must be in new and unused condition to be eligible for a return or exchange.
Shipping cost is not eligible for a refund or for reimbursement. A 20% restocking fee will be applied to product returns.
Purchases from a Wave Zone Authorized Dealer Surf Shop or Other Website
If a rider has a concern about their board within 10 days of purchase, they should check in with the surf shop where the board was purchased. If further questions remain, riders are welcome to contact us directly using our “contact us” page (here on our website).
Should it be necessary to view an area of concern riders may email photos to firstname.lastname@example.org.
A board builder will review the photos and advise the rider of options.
Dings, Damage, and Repairs
If concerned about an area of rider damage, photos may be sent to email@example.com for a consult with a board builder. General wear and tear should be dealt with using a POLYESTER based resin repair kit. These are sold at most surf shops or online.
Some common brand names are SunCure, DingAll, and Solarez.
Wave Zone also offers a Board Maintenance Kit which includes Speed Inducer, Polyester Repair Ding Repair Solution, Wax Remover, and Wax Comb.
Excessive wear, accidents, and/or abuse are not covered at any time.